Find quick answers to common questions about our products, orders, shipping, and returns.
Find quick answers to common questions about our products, orders, shipping, and returns.
Yes! We ship to most countries around the world. Shipping details and times are shown at checkout.
Orders are usually processed within 2–3 business days. Delivery time depends on your location but typically takes 7–15 business days.
No worries—we offer a hassle-free return and exchange policy. If you’re not happy with your order, simply contact us within 14 days for support.
See item details for return and exchange eligibility
Yes, all our products are carefully sourced and quality-checked before shipping to ensure you get the best.
Definitely. Our store uses secure payment gateways and data encryption to protect your information 100%.
We’re open 24/7, so you can reach us anytime! If you have questions, our customer service team is available Monday through Friday, from 9 AM to 8 PM Pacific Standard Time. Please note that our team is off on major holidays.
Yes, we offer bulk pricing based on the quantity ordered and the destination country. Please contact us for more details on bulk pricing.
As of August 29, 2025, most packages shipped to the US will be subject to tariffs. Tariffs are taxes applied by a country’s government on imported goods. How these tariffs are paid depends on the shipping method the seller uses.
Delivered Duty Paid (DDP): The seller pays the tariffs up front, and the cost is included in the total at checkout. This ensures a smoother delivery process with no surprise fees at the time of delivery.
Delivered Duty Unpaid (DDU): The buyer is responsible for paying any tariffs and associated fees directly to the shipping carrier upon delivery.
We are encouraging sellers to ship with Delivery Duty Paid (DDP). Since sellers have different shipping processes, the best way to know if your order includes tariffs is to contact the seller directly through Messages. They will be able to confirm the shipping method used and answer questions about your order.
If you placed an order with an incorrect shipping address, first check that your order hasn’t shipped yet.
Choose your order and you’ll see whether your order is Shipped or Not Shipped:
If your item is marked Not Shipped, contact the shop to update your address on the order or cancel your order. You can then reorder the items with the correct shipping address.
If your item is marked Shipped, check the seller’s policies to see if they are able to offer a replacement or refund. Each seller has their own policies that are on their shop homepage. Contact the shop to request a replacement or refund.
If any issues come up after your order has been shipped, you will want to work with your seller and the shipping service directly.
Because we focus on quality, affordability, and customer care. Plus, we’re always updating our collection with the latest trending products.
Of course! You can reach us anytime through our Contact Us page. We respond quickly and are always happy to help.
Currently, all our products are discounted, and we plan to offer discounts throughout the year, especially for those who subscribe to our VIP newsletter.
To see our privacy policy go to this link: Privacy Policy
Any other questions, comments or design ideas please contact us.
Absolutely! Once your order is shipped, you’ll receive a tracking number by email so you can follow your package anytime.
Yes, we provide email and SMS notifications for your shipping updates.
We don’t offer price matching as we’re a smaller business, but we make sure our prices are very competitive and have sales and deals throughout the year.